SHIPPING POLICY
At Laura Clothing, we understand that receiving your order on time and in perfect condition is important. That's why we strive to provide a hassle-free and efficient shipping experience for all our customers.
Shipping options:
Currently, we offer three shipping options for our customers to choose from:
- India Post
- Delhivery
- Cash On Delivery (COD) - through India Post
Please note that the shipping time may vary depending on your location and the chosen shipping option.
Dispatch Time
Once we receive your order, we will process it within 1-2 business days and dispatch it from our production centres or warehouses. From there, the delivery time will depend on the shipping option you have chosen and your location. Please refer to the estimated delivery times provided by the respective courier partners.
Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
P.O. Box Shipping
Laura Clothing will not ship to P.O. box addresses.
Military Address Shipping
We are unable to offer this service using courier services.
Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock. information will be addressed by email or WhatsApp message accordingly.
Transit/ Delivery Time
In general, shipments are in transit for 3 – 7 days
Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service.
Shipping rates:
We offer free shipping for all orders within India. However, for customers who prefer to pay by cash on delivery (COD), we charge an additional fee of Rs. 100 per order. This fee is charged by our courier partners for providing this service, and we pass it on to our customers.
Order tracking:
The status of dispatched products can be tracked through our website. Once your order is shipped, we will provide you with a tracking number and a link to track your order on the courier partner's website. You can also track your order on our website under the 'Track Order' section.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Shipping restrictions:
At present, we ship only within India. We do not ship outside India.
Undelivered Product Returns and Refunds Policy
We understand that unforeseen circumstances may lead to delivery challenges, and we appreciate your cooperation and understanding in such situations. However, in cases where a prepaid order cannot be delivered due to insufficient address provided by the customer/unavailability at the provided address/ or refusal to accept the delivery, upon the return of the undelivered product to our warehouse, we will promptly contact the customer to notify them of the situation. If the customer still wish to receive the product, a re-delivery will be arranged, but an additional charge will be applicable. The amount of this charge will be Rs 100 or above, depending on the weight of the consignment. If the customer opts for a refund instead of re-delivery, The refund will be processed after deducting the shipping and handling costs ( Rs 150 or above, depending on the weight of the consignment) incurred for the initial delivery attempt.
Damaged or lost shipments:
In the unlikely event of a damaged or lost shipment, please contact our customer support team immediately. We will investigate the issue and take appropriate action to ensure your satisfaction.
Please note that we are not responsible for any delay, damage, or loss caused by the courier partner's service or any unforeseeable circumstances beyond our control.
If you have any questions or concerns regarding our shipping policy, please feel free to contact us at care@lauraclothing.com